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![[Neolytica]](/Images/logo.gif){kind=logo}
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What is Neolytica? What does Neolytica mean? What services is Neolytica offering to customers? What is Neolytica’s value proposition? How does Neolytica function? How can Neolytica help my laboratory operations? Customer/Supplier Registration How do I become a customer or a supplier of Neolytica? Is there a limit to how many people my company can register? What happens after I submit my registration? How will I get my Username and Password? Laboratory Member Benefits and Registration What benefits does Neolytica offer its member labs? How do I qualify to become a member lab? How long does the qualification process typically take? Ordering How do I find the test methods I need? How are prices established for services sold via Neolytica? What Internet browser should I be using? How do I place an order? What happens when I place an order? What if I need to change my order? What if I cannot access the Internet to place an order or obtain test results? Security How does Neolytica use my information? How does Neolytica ensure that orders are secure? About Neolytica What is Neolytica? Neolytica is a Web-enabled comprehensive resource for outsourcing or contracting analytical testing services. Through its network of independently qualified, third-party laboratories, Neolytica is able to seamlessly manage multiple projects at multiple labs saving you the time and hassle of coordinating these activities. Additionally, Neolytica helps you reduce your internal costs by augmenting or replacing areas of your in-house testing capabilities if desired. What does Neolytica mean? The name "Neolytica" is derived from two classical Greek words, ‘Neo’ for ‘New’ and ‘Lytical’ for ‘Analytical’. The combination, "New Testing," describes a fundamentally new approach to handling outsourcing your analytical testing and services. What services is Neolytica offering to customers? Neolytica's capabilities include analytical testing, and consulting. What is Neolytica’s value proposition? Neolytica was formed to address the increasing global demand for quality, cost-effective analytical services and seamless information management. We can reduce your costs by providing a credible, single point of contact for outsourcing analytical testing services. Neolytica enables customers to improve business performance through cost reduction and more efficient resource allocation. The LIMS component of Neolytica enables customers to more effectively manage data, through its standardized data formats and information accessibility. Neolytica also reduces the substantial costs associated with finding, qualifying labs for outsourcing and in managing contracts and other business systems with multiple suppliers. How does Neolytica function? Neolytica will help you select appropriate laboratories and coordinate project scoping and pricing. We will then customize your Neolytica account to simplify order entry and configure the results in the way you want them delivered. Placing orders is easy.. Just visit the order page on the website, fill in the details, and package the sample. Neolytica can, manage the project, and provide you with a customized report of the results. You can also track the progress of your order online and view a complete sample diary and history, which will keep you involved in the analytical process. Neolytica can provide accounting and order history summaries. Additionally, Neolytica provides a collaborative tool for analysts to communicate, thus reducing barriers and streamlining the problem solving process. How can Neolytica help my laboratory operations? Organizations looking to reduce or eliminate costs and time associated with finding, qualifying and maintaining multiple projects with multiple labs are well-suited to benefit from the Neolytica model. If you want to reduce the costs of order placement, back-office functions and payment, Neolytica can be a valuable tool. Moving your paperwork operations to a Web-enabled environment can eliminate double entry of data, reduce data-entry errors, reduce non-productive tasks and increase the overall efficiency and cost effectiveness of your operations. Customer/Supplier Registration How do I become a customer or a supplier of Neolytica? To become a Neolytica customer or supplier, the first step is to fill out the form on the Contact Us page of the web site. All suppliers go through an approval process that involves Customer Service. If you have a question about the process, please Contact Us. Is there a limit to how many people my company can register? No. Once approved, your organization may register an unlimited number of users. What happens after I submit my registration? Depending on whether you are a customer or a supplier, you will be contacted by either Customer Service or our Quality Systems Group. They will explain the process by which you will be able to use Neolytica's services. How will I get my Username and Password? Upon approval, we will email your username to you. A customer service representative will then contact you with your password, and arrange for training on the use of our site. Laboratory Member Benefits and Registration What benefits does Neolytica offer its member labs? Among the benefits to lab members are the ability to gain access to our customer base, better utilization of their testing capacity, increased revenue and profit potential, and access to systems such as project entry, billing and tracking, data archival/reporting and trends analysis. Membership in the Neolytica network reduces the burden of having to manage and negotiate multiple service agreements with each client, each with different terms and conditions. To learn more, go to Lab Member Benefits. How do I qualify to become a member lab? To become a part of the Neolytica network, laboratories are required to go through a rigorous qualification process. In addition, member labs agree to comply with a set of business rules designated by Neolytica. For more details please go to Lab Qualification Process and Guidelines. How long does the qualification process typically take? The amount of time necessary to qualify a potential supplier lab is dependent upon the ability to physically assess the laboratory and to conduct due diligence. In many cases, the project placement can begin prior to full qualification being achieved as long as Neolytica is confident that the laboratory is on a reasonable path toward addressing identified quality, technology, and information management issues. Contact a customer service representative at Contact Us for further information. Ordering How do I find the test methods I need? Please Contact Us. We will help you find a lab to suit your testing needs. How are prices established for services sold via Neolytica? Neolytica provides a number of value-added services to its clients and each are priced based on the package of services provided during the contract period. One of the key advantages of Neolytica is that we allow customers to access a wide array of analytical services and solutions that can be customized to meet their specific needs all via a single point of contact. What Internet browser should I be using? Neolytica’s Web site currently supports Internet Explorer 5.01, but works best with Internet Explorer 6.0. How do I place an order? After you have identified the services you want and have received an approved contract price, either visit the order entry area on the Neolytica website to place your order, or Contact Us. What happens when I place an order? Upon receiving your order, Neolytica transmits your order to the appropriate member lab, and a message is sent requesting you to ship the samples. What if I need to change my order? After an order has been accepted, you can make changes only by contacting Neolytica’s customer service department at Contact Us. What if I cannot access the Internet to place an order or obtain test results? Contact our customer service department at Contact Us and one of our representatives can assist you. Security How does Neolytica use my information? Neolytica maintains its client’s proprietary information and data according to strict standards of security and confidentiality as described in the Privacy Policy page and Terms of Use page that govern use of the site. We do not sell or market personal information or personalized data to unaffiliated organizations, nor do we allow any other person or entity to view client specific information unless that client directs Neolytica to grant access to them. How does Neolytica ensure that orders are secure? Protecting order information is our priority. Neolytica has implemented best-in-class security technology. This technology ..Includes multi-level firewalls, user codes, user passwords, encryption and audits. Vulnerability-detection software will also monitor and log any intrusion attempts. |
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